Hospitality software
with realupward momentum.
Scalpia connects websites, reputation, WhatsApp journeys and reporting into one disciplined system for hotels, villas, cafes and restaurants.
Review growth
Automated reputation with human tone
Guest flow
WiFi, comeback and upsell sequences
Flagship presence
Fast websites with premium clarity
Guest flow
WiFi to review request
10:31
Guest asks for WiFi credentials
10:31
Scalpia answers instantly
11:16
Review request lands at the right moment
Momentum board
One view of venue growth
4.8
Google rating
24h
Reply window
18%
Repeat uplift
Coral Beach
+0.3★
Rating lift in 90 days, while the team spent less time answering reviews.
Status
Reply coverage at 100% across Google and Booking.com
avg WA conversations / month
new reviews / month
response rate
avg Google rating
Trusted by established venues
Lava Bar
Gili Trawangan
Honestly the best bar on Gili. The staff knew our names by day two. Perfect vibes.
Scalpia AI
Thank you so much John! We love making our guests feel at home. See you next time 🌴
Magical sunset spot. The cocktails are phenomenal and the playlist is perfect.
Scalpia AI
Sophie, this made our team's day! Sunsets hit different at Lava Bar 🎶
Powered by Scalpia · All responses generated by AI
// REPUTATION
Every review answered before your momentum cools.
Scalpia monitors every platform, drafts polished responses in your venue's tone, and pushes fast action on negative sentiment before it affects the next booking.
- Google + Booking.com monitoring, 24/7
- AI-generated responses, posted within 24h
- Instant Telegram alert on 1–3 star reviews
- Monthly reputation report with trend data
// GUEST AUTOMATION
Your WiFi request becomes part of a polished guest journey.
One WhatsApp number handles it all — automatically. Guests text ‘wifi’, get credentials instantly, and receive a perfectly-timed review request 45 minutes later.
- WiFi reply in under 3 seconds
- Review request sent at the optimal moment
- Comeback message at Day 7 — all automated
Lava Bar
Online
wifi
10:31
Hi 👋 Here are your WiFi details: 📶 Lava Bar 🔑 gilitrawangan Enjoy your visit!
10:31
automated · <1sHope you're loving Lava Bar! 🌺 Would you mind leaving us a quick Google review? It means a lot to the team 🙏
⭐ Leave a Google Review →11:16
Just left one! Amazing place 🔥
11:18
// WHAT WE DO
Three systems that keep your venue moving upward.
Product clarity for operators. A premium experience for guests.
01
Turn every visit into a Google review.
A WhatsApp flow that asks your guests at exactly the right moment — 45 minutes after WiFi connection. No awkward ask, no manual effort.
- Review request timed automatically
- Sent via WhatsApp, not email
- Works while your team is serving guests
15×
MORE REVIEWS
vs manual requests
< 24h
RESPONSE TIME
on every Google & Booking.com review
02
Every review answered. In your voice.
AI-generated responses that sound like your brand, not a robot. Reviewed and posted within 24 hours — before a prospect decides to book elsewhere.
- Google + Booking.com
- AI tone matches your venue
- Instant alert on negative reviews
03
Two hours back. Every day.
From WiFi requests to payroll slips — your WhatsApp handles the repetitive load automatically. Your team focuses on guests, not messages.
- WiFi auto-reply, under 3 seconds
- Comeback message at Day 7
- Tabs & payroll via WhatsApp
2h
SAVED DAILY
per venue, on average
// CASE STUDY
From 3 reviews per month to 47.
Here's what 90 days with Scalpia looks like in practice.
0
NEW REVIEWS / MONTH
up from 3 before Scalpia
0%
RESPONSE RATE
zero unanswered reviews
0
WA CONVERSATIONS / MONTH
fully automated, zero manual effort
0.8 ★
GOOGLE RATING
up 0.3 pts in 90 days
This is the first time our team isn't drowning in WiFi requests and unanswered reviews.
— General Manager, Coral Beach Resort
// WHAT VENUES SAY
The venues speak for themselves.
The WiFi automation alone saved my team over two hours every single day. It paid for itself in the first week.
Ahmad R.
General Manager, Lava Bar · Gili Trawangan
Our Google rating went from 4.5 to 4.8 in three months. Every review gets a proper reply now, without any effort from us.
Sarah M.
Owner, Bale Sampan Bungalows · Gili Trawangan
I used to dread checking our reviews. Now I get one email on the first of the month and everything is already handled.
Dewi K.
Operations Manager, Coral Beach Resort · Gili T.
// Modules
Built from real modules, not promises.
Each piece works independently. Together, they run your venue's digital operations.
Reviews
Monitor, respond, grow your rating on Google and Booking.com
WhatsApp Automation
WiFi reply, review requests, comebacks, upsells — all automated
Websites
Fast, mobile-first static sites with an editable CMS
Google Posts
20–30 posts per month generated and published automatically
NFC Staff Cards
Attribute reviews to your team, gamify performance
Ops Automations
Payroll slips, tab summaries, WhatsApp-native operations
// PRICING
Two packs. Clear pricing. No surprises.
Start with one, stack as you grow.
Pack A
Reputation
- Review monitoring (Google + Booking.com)
- AI responses to every review, within 24h
- Negative review alert (instant Telegram)
- Monthly performance report
Pack B
Guest Messaging
- Auto WiFi reply via WhatsApp
- Review request flow (timed perfectly)
- Comeback message at Day 7
- Configurable upsells (spa, room service)
- Monthly report with conversation stats
// GET STARTED
Let's map the next upward move for your venue.
In 15 minutes, we'll show where Scalpia can tighten guest experience, improve review flow and sharpen your digital presence.
hello@scalpia.my